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Return Policy

Alena is committed to 100% Customer Satisfaction. If you are unsatisfied for any reason as per the terms and conditions mentioned below, you can return the product to us within 7 days from the delivery date with the Original Packing.  

                        

Terms & Condition:-  

            **In case of an empty box or missing item, the case should be registered within 24 hours of delivery or else The Company has all the rights to reject the complaint.       

                        

Return Procedure     

For all returns, you can reach us on Call: +91- 6361789132 (Mon-Fri 10 AM - 6 PM) or Email at: support@alenastore.com. Provide a specific valid reason for your return. Include a copy of the original invoice in the package.           

Alena will decide on a case to case basis whether the item will be required for self shipment or direct pickup from the order address.     

In the case of Self Delivery, you are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:   

Address: Roopena Agrahara, 1st Cross, N.G.R Layout, Opp Reddy School, Off. Hosur Main Road, Bangalore - 560068

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.            

Please Note In Case of Self Shipment, shipment charge will be born by you           

                        

a) Refunds for Pre-paid Orders:         

If you have paid using a credit card, a refund will be credited to your credit card account, (which Will be reflected in the next statement) within 5 to 7 working days. If you have paid using a debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.

All Pre-paid orders will be credited in 7-14 working days once the return is approved.            

** All Timelines are with respect to the Refund product received and approved by the Seller.             

b) Refunds for Cash-On-Delivery (COD) Orders:     

If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for a refund:                                

The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.                   

Except for the events as explicitly stated in this Policy, you will not be entitled to any refund. 

 

Note:- Alena has the right to accept or reject the return request on case to case basis depending upon the support shared by the customer.

 

 

 

Fast Delivery (₹49 per order)

Delivery happens within 5-7 days

Payment Options

Cash on Delivery & Online Payment

Customer Support

+91-7899074481


STORE DETAILS

Alena

Mittal Clothing Pvt Ltd., 240/410/2, Opp. Reddy School,Roopena Agrahara,1st Cross, NGR Layout, Hosur Road, Bengaluru, Karnataka 560068, India